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07 Kirulapone Avenue
Colombo 5, 05000
07 Kirulapone Avenue
Colombo 05, 06000
Supplier of all kinds of lighting, including industrial and architectural lightings
Terms of Sale
Terms and Conditions:
- Quotation Validity period: 7 Days.
- Quotation Terms: Quotation is only for the supply of products and not inclusive of any installation
- Payment Term: 30% as an advance and balance on collection of goods.
- Payment Mode: Cash or cheque. All cheques are to be drawn in favour of "TERRA WALKERS"and crossed a/c payee only.
- Delivery: Delivery will be within 3 working days from the date of receipt of confirmed purchase order. Partial delivery is allowed.
- Bank details: Sampath Bank Kirualpone. Account Name - Terra Walkers. Account No - 0117100014077.
- Warranty: Upto 2 years depending on the product. In the event of a faulty product, it will be repaired or replaced according to the nature of the fault.
- Warranty Exclusion: The company will not be liable for claims against product failures/non-performance caused due to natural disasters (lightning, floods, etc) high voltage, installation and handling
- Products may be returned within 4 days of receipt with prior authorization of Terra Walkers.
- Items must be returned in their original condition and packaging.
- No returns are accepted after 4 days of original delivery date of order.
- A Return Authorization Number (RAN) is required to return all products. Please request RAN from Terra Walkers.
- Customers are responsible for the costs of shipping back return products with their preferred carriers.
- Terra Walkers is not responsible for any damaged or lost items while in transit to our facilities.
- Shipping charges paid during the time of order processingare non-refundable.
- All returns must include original packaging. Missing parts and/or manuals will result in partial refund.
- Final credit from return will be determined after the returned product is inspected.
- Custom made and special order items cannot be cancelled or returned.
- Discontinued items and sale items cannot be returned.